The other day I was chatting with a friend of mine who has been very successful in business. He started from very humble beginnings and over a period of years expanded his business to the point where now has over 500 plus employees.

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Over the past 6 weeks I have been watching the construction of a 30 story building adjacent to my current residence. What has intrigued me is the vast amount of time that the construction team has spent measuring and excavating the 6 story hole deep into the ground. Once that was complete the crews moved onto a pile driving process to secure the foundation floor. Now they are setting the concrete infrastructure that will form the foundation of the soon to be erected skyscraper. I suspect this project has been underway for 6 months and to day all you see is a hole in the ground. Within another 3 months the building will be a ground level and then the construction of reaming 30 floors will take place over the next 18 months. Start to finish a project that will not provide any source of revenue for the future apartment dwellers for nearly 3 years.
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Recently, while in Toronto Canada, I had the opportunity to go down memory lane.

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Have you ever had a customer service experience that totally surprises you?

Well that happened the other night when went to the movie theatre to see the new Tom Cruise movie “Knight & Day.

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As I travel around the world, one of my past times is to enjoy the different types of aircraft that many of the airlines use around the world.

Recently I had the fortune to travel on Singapore Airlines all new all-new design superjumbo, the A380. This A380 is the world’s first twin-deck, twin-aisle airliner. It was designed with the advantages of lower fuel burn per seat and lower operating costs per seat.

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